Privacy Policy

Last Updated: April 8, 2025

1. Introduction

Welcome to BaliBig (hereinafter referred to as "we", "us", or "our"). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website balibig.com (hereinafter referred to as the "Site") and use our services.

Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.

2. Collection of Your Information

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

• Personal Data: Personally identifiable information, such as your name, email address, phone number, preferred messenger (e.g., WhatsApp, Telegram), and other similar information that you voluntarily give to us when filling out request forms on the Site.
• Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site.
• Data From Cookies: We may use cookies and other tracking technologies to collect information about your use of the Site.

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Process your requests and provide you with information about real estate.
• Email you or send messages via messengers regarding your request.
• Improve the operation of the Site and our services.
• Monitor and analyze usage and trends to improve your experience with the Site.
• Perform other business activities as needed.

We may use the contact information you provide (e.g., email or messenger phone number) to send you notifications about our new properties, services, special offers, and other events that may be of interest to you.

You may opt-out of receiving such informational messages at any time by sending us an email to info@balibig.com with the subject line 'Opt-out of notifications' or by using the unsubscribe link if provided in the message.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Service Providers: We may share your information with third-party service providers that perform services for us or on our behalf, including payment processing, data analysis, email delivery (e.g., Resend), hosting services (e.g., Vercel), data storage (e.g., Supabase), and customer service.
• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

We do not sell or transfer your personal data to third parties for marketing purposes without your explicit consent.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

7. Your Rights Regarding Your Information

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, delete, or restrict the processing of your data. To exercise these rights, please contact us using the contact information provided below.

8. Cookie Policy

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.

10. Contact Information

If you have questions or comments about this Privacy Policy, please contact us at:

info@balibig.com

11. Legal Entity Information